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| Industry |
Call Centre & Cust. Service |
| Position |
Supervisor / Team Leader |
| Language |
Any,English |
| Preferred
work type |
Full time |
| Job
Description |
If you answered ¡®yes¡¯ to the above questions then we want YOU to bring your skills and winning attitude to our ihug customer service team.
Do you love giving great customer service? Are you passionate about inspiring those around you to be the best that they can be? Do you constantly strive to find new ways to achieve and are looking for an environment to support your energy, drive and enthusiasm for the contact centre industry?
Yes? Fantastic, we may have the job for you.
Presently we are expanding our Auckland Call Centre and looking for a new team leader to lead the way with a great service ethos, fantastic work ethic and an outstanding attitude.
Ideally you will have:
• Minimum of 2 years within the call centre environment
• Minimum of 12 months experience in a supervisory capacity
• Ability to demonstrate practical understanding of leadership principles and relevant challenges
• Proven demonstrable ability to coach others and mentor
• Solid technical knowledge specifically focused on ISP
• Previous technical support experience
• Solid understanding of call centre principles and general practice
• Ability to demonstrate fundamentals of KPI's in terms of focus, review and identification
• Excellent communication skills
• Outstanding interpersonal skills
Are you up for a challenge?
ihug is a dynamic company that offers great pay, a flexible career path and other benefits to staff. If you would like to work in a fun, social environment, send your resume and covering letter to Emily Kidd today!
ihug.co.nz |
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