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| Industry |
Call Centre & Cust. Service |
| Position |
Supervisor / Team Leader |
| Language |
Any,English |
| Preferred
work type |
Full time |
| Job
Description |
This is a wonderful opportunity to combine your people leadership, operational and management experience, and at the same time enjoy all the opportunities associated with working with New Zealand’s leading IT outsourcing services organisation.
Due to business growth, EDS New Zealand has several openings for experienced team leaders to take responsibility for the supervision of a team of processing staff; ensuring they meet the quality, productivity and service commitments EDS has promised to our clients.
You will be responsible for leading a team and maximising the day-to-day operational performance. You will be responsible for training and motivation, and will assist in planning workflows to ensure adequate cover for peak production times in shift based environments, monitoring staff performance and resolving production and quality issues.
To be successful in this role you will require previous experience in a supervisory role, demonstrate a positive and enthusiastic leadership style, have very well developed written and verbal communication skills and bring a knowledge of banking, (IIP or similar) procedures.
This is your opportunity to step up your leadership career and play an integral part in the ongoing success of the services we deliver to a major customer.
EDS New Zealand employs more than 2,400 staff across the country. It is a subsidiary of the Texas-based EDS Corporation, which provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. Learn more at www.eds.com.
For any enquiries, please contact Leanne French on 09 487 6314 |
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