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| Industry |
Call Centre & Cust. Service |
| Position |
Supervisor / Team Leader |
| Language |
Any,English |
| Preferred
work type |
Full time |
| Job
Description |
This is a wonderful opportunity to combine your people leadership, coaching and customer service experience, and at the same time enjoy all the opportunities associated with working with New Zealand¡¯s leading IT outsourcing services organisation.
This is a chance to join a global company offering you the tools, resources, opportunity and ongoing support you need to reach your full potential. We offer our employees a range of benefits such as structured learning and development opportunities and company paid Microsoft accreditation for top performers.
EDS provide help desk services to a number of high profile overseas and local clients on a 24x7 basis. As a Supervisor you will be responsible for a team delivering services to those clients - ensuring they meet the quality, productivity and service commitments EDS has promised to our clients. As we have a number of offshore based customers, some positions will be night shift.
We are looking for experienced Supervisors to lead, coach and develop a team of Service Agents; ensure customer and business goals are achieved. You will be responsible for maximising the day-to-day operational performance of the team by ensuring your team is trained, motivated and fully productive and working to their full potential. We are looking for someone who understands the challenges of managing delivery to Service Level Agreements, and who is able to demonstrate some experience in managing people in a service driven environment. Typically the calls are of a technical nature, so an understanding of IT will be a real advantage, but not essential.
Essentially you will have experience in leading teams within a call centre / help desk environment. We¡¯re looking for energy, motivation and a determination to succeed!
EDS New Zealand employs more than 2,400 staff across the country. It is a subsidiary of the Texas-based EDS Corporation, which provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. Learn more at www.eds.com
If you are interested in this role, please forward your CV and cover letter via the ""Apply"" button below. If you have any queries please call Leanne French on 09 487 6314.
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